Shipping & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mediahorizons2017@gmail.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mediahorizons2017@gmail.com or contact us immediately at 0431083638.

Shipping
To return your product, you should drop your product to: Kallang Avenue, Singapore.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We also accept no liability or damages for personal harm or sickness that occurs as a result of consuming the products that have not been stored correctly as per our instructions and product labelling.

Cancelling an Order
If you need to cancel an order please contact us as soon as possible. Orders must be cancelled 48 prior to delivery date. Please contact us at mediahorizons2017@gmail.com

If we are unable to fufill an order for any reason we will contact you as soon as we are made aware, to discuss an mutually acceptable alternative.